Refund Policy

We offer a 30-day return period. This means you have 30 days from the date you receive your item to request a return.

Eligibility for Returns

To qualify for a return:

• The item must be unused and in the same condition in which you received it

• It must be returned in its original packaging

• All accessories, components, and documentation must be included

• Proof of purchase is required

We reserve the right to refuse returns that do not meet these conditions.

How to Start a Return

To initiate a return, please contact us at info@golfbug.co.za with your order number and reason for return.

If your return is approved, we will provide instructions on how and where to send your item. Please do not send products back without prior approval, as unauthorised returns may not be accepted.

Return shipping costs are the responsibility of the customer unless the item is faulty, damaged, or incorrect.

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Damaged, Faulty or Incorrect Items

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us within 48 hours of receiving your order so we can assess the issue and resolve it promptly.

Where a product is confirmed to be faulty or incorrect, we will arrange collection or replacement at no additional cost to you.

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Exchanges

To exchange an item, please request a return first. Once the return has been approved and processed, you may place a new order for the replacement item.

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Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method. Please allow up to 7–10 business days for your bank or payment provider to reflect the refund.